Total Waste Removal
01329 848737 or 07984 501822
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Your Privacy
We respect your privacy and are committed to protecting any Personal Data we hold about you. This Policy explains what data we collect about you, how we collect it, the measures we take to keep your data secure and the uses we make of it. All references in this policy to 'the Company', 'we', 'us' and 'our' are to Rubbish Clearance and Waste Removal. When you access our websites, you consent to our Collection, Retention and Use of your Personal Data in the manner described in this policy and accept the risks outlined in the Security Section.

This Policy covers the Personal Data we collect about you. It does not cover data that does not personally identify you, such as aggregated anonymous data. We are free to use non-personal data as we wish.

Changes to this Policy
We may change this Policy from time to time. If we do so, the amended Policy will take effect when we post it on our Website. We will amend the 'last updated' notice on the bottom of the this page whenever we make a change. If any change makes the Policy less protective of your Personal Data than before the change, it will not apply to data we had previously collected about you before the change was made.

Collection of Data
We collect a range of data about you from a variety of sources for the purposes of our business. The examples we provide within this document are illustrative rather than a complete list of our practices.

Sources of Data
We collect Personal Data directly from you when you make an enquiry, including information you provide when you call by Telephone, through our Website, or during our engagement.

We use certain technologies on our Websites to collect Data about your Visit, as follows:

IP address:
We may collect your IP Address when you visit our Website. This only identifies your ISP (Internet Service Provider) and does not contain any Information about you as an Individual. We use this information to help us understand more about where our Website Traffic originates.
Cookies are encrypted strings of text that a Website stores on a User's Computer. We use cookies that are strictly necessary to enable you to move around the site or to provide certain basic features. We use cookies to enhance the functionality of the website by storing your preferences, for example. We also use cookies to help us to improve the performance of our website to provide you with a better user experience.

Pixel tags:
Pixel Tags are used to collect Anonymous Data to help us determine Click-Through and other Information to improve our service. We also use them to identify which Online Advertisement or email has brought a Customer to our Website. We may use 'pixel tags' or similar Technologies that enable us to track your actions whilst Navigating our Websites or receipt of our E-mail messages.

Third Party websites:
Our Websites may contain Links to External Websites operated by other Organisations. You should be aware that the Collection and Use of any Data you provide on these Websites is governed by their Privacy Policy and not by this Policy.

Retention of Data
We do not retain any Personal Data about you. But all our data is stored securely and is as accurate, current and complete as necessary for our purposes of business.

Storage of Data
We generally retain Personal Data about our Customers for as long as we believe appropriate for the purposes for which it was collected or as otherwise required by applicable law. Our Principal Location for storing the Personal Data we collect is our Head Office.

Security of Data
As you may be aware, there is no completely secure method of Transmitting or Storing Data. Although their physical characteristics are different, Postal Mail, Telephone Calls, Faxes, E-mail and any Transmission over the Internet all present possibilities of loss, misrouting, interception and misuse of the data that is transmitted.

How do we protect your data?

We aim to maintain appropriate Physical, Procedural and Technological Security Safeguards to protect your Personal Data, including: Restricting access to Personal Data to our employees on a 'need to know' basis.
Enforcing policies and procedures for our employees in their handling of Personal Data. Using technologies designed to safeguard data during its transmission, including SSL Encryption for the data you provide on our Websites.

If you have reason to believe that any data stored with us is no longer secure, please inform us as soon as is practicable by following the Contact Us Instructions at the end of this Policy.

Accessing and Updating of Data
You are welcome to see any data held about you at any time and to make the necessary amendments to keep this data up to date. To protect your Privacy and the Security of your Personal Data, we will take steps to verify your Identity before granting you access or making corrections to any data we store about you. To view your Personal Data please contact us.

Uses of Data
By using our website, you consent to our Use and Disclosure of your Personal Data for the Operational Uses. These examples provided are illustrative and not a complete list of our practices.
We will share your Personal Data within the Company to provide our services to you, including to:
Making your initial enquiry;
Processing your enquiry;
Completing the service offered;
Billing and collecting amounts owed to us for your services rendered;
Providing you with customer assistance;

Sharing of Data
Rubbish Clearance and Waste Removal will never release your Personal Data to any other external company or organisation for any marketing purposes.

Disclosure to Organisations you Use
We will share your information with companies we use in with your job, including:-
Your Credit / Debit Card provider and other companies that process your charges;
Any company or organisation that is paying your Charges;

Protective, Legal and Lawful Uses
We may use and disclose your Personal Data, as we believe appropriate, in compliance with applicable law, to protect our business. For example, we may share your Personal Data with Credit Reporting and Fraud Checking Agencies. We may also share your Personal Data with organisations to enforce the Rental Agreement and recover any monies due, such as Debt Collection Agencies.

In addition, we may share your Personal Data for lawful reasons, including:
Co-operating with National or Local Police Authorities, to identify individuals who may be involved in criminal activities; responding to a National Authority, a Local Authority or to a relevant Police Authority in relation to enquiries made;
To comply with any other applicable U.K. or E.U. law.

Disclosure to our Agents
We may use other Companies as our Agents to act on our behalf and assist us in the conduct of our business, performing services for us under our instruction. These services may include hosting certain Websites or Databases, running promotions for us, sending our marketing communications, carrying out data analysis and conducting customer satisfaction surveys or other research. We will require our Agents to maintain appropriate security standards to protect your Personal Data and use the data only for the purposes we specify.

Contact Us
We hope this Policy answers your questions about our Collection and Use of your Personal Data. If you have additional questions or want to contact us for a specific purpose, please go to the Contact Us page on the Website for details.

© Updated 28 June 2015
Service suppliers to:
Hampshire Fire & Rescue - Hampshire Constabulary - Hampshire County Council
Please use the colour coded links below to access our other specialist 'Total' brand websites...
Total Asbestos Removal
Total Cleaning & Sanitising
Total Extreme Cleaning
Total Probate Clearance
Total Rubbish Clearance
Total Trauma Cleaning
Total Waste Removal
...for further information regarding services we can offer you additionally.
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